Vehicle
Type
It is the responsibility of the passenger or passenger’s booking agent to ensure that they order the correct type of vehicle in order to carry the numbers of passengers and number of luggage. Vehicle type can be changed after booking only by sending an email request to booking@mytaxe.uk prior to 24 hours before the scheduled pickup time.
Prices
Price quoted and paid is for all passengers boarding the chosen vehicle and not per passenger basis. The price is for the type of vehicle based on no. of passengers, no. of luggage and the distance between to and from locations. Prices are quoted to drive through the most economical route. If the passengers nominate a route to their preference, the passengers will be liable to pay the extra charges such as fuel, toll, additional millage and waiting amongst other charges.
Phone
Bookings
Phone bookings can be taken and maintained for 24 hours. Bookings are maintained with great attention and care. Some of the bookings may be recorded for training and verification purposes. We will not be held liable for any incorrect information provided by third party.
Booking
Confirmations
We will send e-mail confirmations about booking to all of our passengers which includes bookings done through phone call and online at website as well. If you don’t receive the booking confirmation mail within 30 minutes from the booking time, please call us or email us to check for the status (please check your spam folder before you do so). Please note that passengers booked for the two-way journeys must reconfirm the return pick up booking by email or by telephone 24 hours before the pickup time and not earlier than 72 hours, failure to do so will result in cancellation or no booking will be made for the return journey regardless of payment made in advance. If you know you will have problem in reconfirming the return journey, please do the special arrangements by email us to get the return journey booking confirmation email and make sure you obtain the return journey booking reference number.
MyTaxe will have all the rights to cancel the booking if it is made within 12 hours before the pickup time. Payments Payments
can be made by the following methods:. 1.
You can pay directly to the driver. 2.
Prepay by Credit/Debit Card using Paypal or through worldpay merchant service For all bookings made by debit
card/credit card using paypal/worldpay there will be an additional charge of £5.00 up
to £100.00 will be collected with the fare. Any amount exceeding £100.00 a 5%
surcharge will be added to the fare.
Fraud
Prevention To
protect our drivers and passengers safety we have implemented a random installation
of security cameras in our cars. All credit and debit card bookings will be subject to verification and fraud screening. Waiting
Time Charges All pickups from the airports and cruise ports are allowed 40 minutes free from the landing time / docking or pre agreed pick up time. Any further waiting time will be charged at 20p per minute (minimum £5.00). Anything until 1 hour of flight delay is acceptable. However, there is a charge of 20p per minute (minimum £5.00) for anything more than 2 hours due to the effort involved in extending the waiting time of allocated driver, if not agreed then cancellation of allocated driver & trying to reallocate the job to another driver. If all goes in vain, then the booking will be cancelled as per cancellation policy
Pickups from home, hotel, office and other venue are allowed 10 minutes from the actual booked time, thereafter 20p per minute (minimum £5.00) will be added to the quoted fare.
Additional
Passengers and Luggage Additional passengers and luggage may be added with the permission of MyTaxe controller to the car ordered but not exceeding the numbers per vehicle type ordered.
Additional
Drop offs and Pick ups Additional drop offs and pickups will be charged per mile rate plus fee of £8.00 per pick up / drop. Booking
Cancellations A booking can be cancelled in advance by either parties giving 12 hours of notice or in pre advance . A full refund is provided with a deduction of administration fee of 5% and the cancellation fee mentioned below of total fare for any prepaid transfers which are cancelled. In case of cancellation done by the company, a full refund is provided without deduction of administration fee of 5%. . Any booking made on the basis of paying cash to the driver secured with a credit card or debit card will be charged the full fare in the event of cancellations notified under 12 hours or pre booking
Administration charge of minimum 10% plus bank charges 5% along with cancellation charges applied as follows If cancellation made by the passenger, Before 12 hours or pre advance , 100% of your fare will be refunded minus 15% from the full fare Between 6 to 12 hours, 75 % of your fare will be refunded minus 15%.from the full fare Between 3 to 6 hours, 50% of your fare will be refunded minus 15%. from the full fare 3 hour or less, no refund will be provided as the driver would have been already allocated
Missed
Flights If the passenger has missed a flight, then MyTaxe customer support need to be informed immediately so that we will notify the driver not to enter the airport for that pick up. If the journey was pre-paid it will be refunded as per refund policy stated below. However, if the passenger wishes to reschedule the trip to take the later flight, we will be glad to provide the service at no extra cost.
No
Show We would consider as No show if it falls into any of the following situations If passenger books a private hire car with us and failed to meet the driver on pick up time. This includes home, hotel and other private addresses. This will also include bookings with incorrect date and time. If a passenger books a pick up from an airport and fails to meet the driver in the arrival hall. Whereas the driver will wait in the arrival hall up to 1 hour 30 minutes from flight landing time and if the passenger fails to meet or contact the driver or our customer service within this time limit or fails to inform the status of his arrival. All bookings made online or over the phone on basis of paying cash to the driver, but secured with a valid credit or debit card will be charged the full amount in the event of a no show. All bookings pre-paid by a credit or debit card will not be refunded in the event of a no show.
Routes The
driver will take the route to a destination by considering the following facts:
the traffic, time, road closures, diversions.
Liabilities * The company is a market player / market place for taxi / cab booking (ground transportation) which is having tie up with various service providers to enable our customers the best journey experience possible.
* On an unforeseen circumstance which is less than 3 hours of pickup time, where the assigned driver’s vehicle breaks down, then we try to fulfill the service using other drivers. If the other drivers are unavailable, then we try to use other sub contracted providers. If that is not possible or there is a potential delay, then the passenger can arrange for alternative transport, where we are liable to refund the full amount and reimbursement of the differential fare for their alternative transport with other provider, provided submission of proof of payment.
* In case if our driver is unable to make it at the last minute, then the company helps the passenger with an alternative transport & passenger will have to pay the fare by cash and submit the receipt for the reimbursement to be done by the company
* The company cannot be held responsible for any financial losses, missed flights, trains, ship or meetings because the car did not arrive for pickup or reach the drop off on time due to adverse weather, vehicle breakdown, traffic conditions, road traffic accidents, road closures, restricted access areas and event destruction especially in case of midnight events where it is hard to control due to heavy crowd and extensive diversions.
* In unexpected incidents such as these, we will call and inform the customer as soon as we are aware of the delay and it is passenger’s responsibility to make the decision to wait for our car to arrive or to make alternative travel arrangements.
* Company accepts no responsibility for any loss or damage to property, howsoever such loss or damage may not be caused.
* Company cannot be held responsible for being given the wrong booking information by the customer.
* The company accept no liability for the following: Severe traffic delays, road closures, extreme and poor weather conditions.
* The company accept no liability for any booking which is made less than 6 hours of the trip. The company reserves the right to cancel the booking if unable to provide service considering the short notice
Special
Fares Our Prices will be 60% higher on the following dates; 24th, 25th, 26th, 31st December and 1st January. This is due to limited availability of drivers for work during seasonal periods. Card refused during Payment MyTaxe will not refuse your card. It could be the problem with the bank or card issuer due to various reasons. We strongly suggest you to contact your card provider or bank in this regard. Refund for Incorrect / Duplicate Payment If you have paid incorrectly (over payment) or duplicate (double payment), please call our Customer Service at 020 34758974 or email to info@mytaxe.co.uk with proof of over payment / double payment, so that our accounts team will check and process the refund accordingly